Brighton · Worthing · Shoreham · Lancing
Every Google review answered, in your voice.
I reply to your Google reviews and keep your Business Profile active, so customers can see you care and you can get on with running your business. Personal, checked by me, and completely hassle-free.
- No contract, cancel anytime
- You can approve every reply
- Run by Colin, locally
Lovely little café, the flat white was perfect and the staff remembered my name on my second visit!
Thanks so much, Sarah! Remembering regulars is our favourite part of the job. Your flat white will be waiting next time you're passing.
The problem
Great reviews, left unanswered
Customers take the time to say something kind, and the reply never comes. Not because you don't care, but because you're busy.
It slips down the list
Replying to reviews is never urgent, so it waits. Then there's a backlog, and it feels like a chore.
New customers notice
People reading your reviews can see whether you reply. A thoughtful response shows you're listening.
Profiles go quiet
A Google profile with no recent posts or replies can look neglected, even when business is busy.
Before & after
The same review, two very different impressions
A fictional example to show the difference a considered reply makes to the next person reading.
★★★★★
Great haircut and friendly team. Had to wait 20 minutes past my appointment though.
★★★★★
Great haircut and friendly team. Had to wait 20 minutes past my appointment though.
Thanks James, really glad you liked the cut. Sorry about the wait; Saturdays got the better of us. We've added extra time between bookings, so next visit should be spot on.
Why Sussex Review Care
Built around your business, not a template
A seafront café doesn't talk like a dental practice, and your replies shouldn't either.
Genuinely personal
Each reply responds to what the customer actually said, in your tone and with your name on it. No copy-and-paste, ever.
Completely hassle-free
Set up once in a few minutes, then forget about it. No logins to remember, no apps to learn, nothing to chase.
Driven by your data
Your monthly summary tracks review volume, ratings and response times, and picks out what customers praise and what they flag.
How it works
Up and running in four simple steps
Add me as a Manager
You add me as a Manager on your Google Business Profile. No passwords shared, and you can remove access any time.
Replies in your style
I learn how you talk to customers and write replies that sound like you, not a template.
You can approve
Want to see replies before they go live? Approve them by email. Or let me post routine ones for you.
Monthly summary
A short email each month: what came in, what was replied to, and anything worth your attention.
Pricing
Simple, honest pricing
Monthly, no contract, cancel anytime.
Replies
Every review answered
£49/month
- A reply to every new Google review
- Written in your voice
- Optional approval before posting
- Monthly summary
Profile
Replies plus an active profile
£89/month
- Everything in Replies
- Weekly posts on your Google profile
- Profile kept up to date
- Monthly summary
Profile + Enquiries
The full front-desk treatment
£139/month
- Everything in Profile
- Drafted replies to new enquiries
- Ready for you to send or tweak
- Monthly summary
FAQ
Questions, answered
What access do you need?
Just Manager access to your Google Business Profile, which you grant from your own Google account. I never need your password, and you can remove me in a couple of clicks.
Do I get to approve replies?
Yes, if you'd like. You can approve every reply, only certain ones (such as anything below 4 stars), or let me post routine thank-yous directly.
Will replies sound like me?
That's the point. I look at how you already speak to customers and agree a tone with you: warm, brief, formal, whatever fits. I read and check every reply before it goes out.
What about negative reviews?
They're handled carefully. I won't post a reply to a critical review without checking with you first. Replies stay calm, polite and factual, and never share customer details.
How do I cancel?
There's no contract. Cancel anytime by emailing me; your plan stops at the end of the current month and you remove my Manager access.
What about my data and GDPR?
I only use the access needed to do the work, keep the minimum information, and don't sell or share it. See the privacy policy for details.
Free, no obligation
Get your free review check
Send me your Google listing and I'll look at your reviews and profile, then reply with a few honest, practical suggestions. No obligation, no hard sell.
- Personal reply from Colin
- Within one working day
- Founding-client offer available
Prefer email? [email protected]